top of page
067_102_diamond_bangle_HERO.jpg

Service and Contact

Order Production and Dispatch

Most orders are made to order please expect a lead time of 2-3 weeks before shipment is made via FedEx or UPS.  Adult signature is always required to receive a Kohn Trading Co. order package.

 

For gemstone jewelry pieces, lead time for the procurement of the main stone and its certification may be needed.  Please allow an additional 2 weeks for gemstone procurement in such cases.  We will contact you via email to inform the production process for all made-to-order gemstone orders.

Contact us for more information on the piece you desire prior to placing your order.

Returns and Refunds

United States 

14 Days Return and Exchange for non-gemstone pieces.  Gemstone jewelry pieces where main gemstone is procured for production cannot be returned.

Taiwan 

7 Days Return and Exchange for non-gemstone pieces.  Gemstone jewelry pieces where main gemstone is procured for production cannot be returned.

To return, contact us to request the Return Form, complet and email to service@kohntradingco.com to receive your RA number.  

Customer Resizing

United States

Our preferred partner Abracadabra Jewelry in Ann Arbor MI can size/resize your Kohn Trading Co. jewelry.  Contact us for a list of their services and fees.

Taiwan

Contact us for a list of our after-sale services and fees.

Gift Wrap

All Kohn Trading Co. orders of design fine jewelry come with a signature white gift box where your design fine jewelry is packaged securely inside.  Additional gift wrapping of the gift box is not provided.

Locations

United States

Order processing and returns are performed by our distributor ACGS Brands Inc warehouse located in,

     20 Murray Hill Pkwy Suite 160

     East Rutherford, NJ 07073

     1-212-260-2269

 

Taiwan Office (Mailing only)

     No. 20 Beiping East Road Floor 2-2, Zhongzheng District

     Taipei, Taiwan

     02-2831-9439

Contact Us

ICECREAM_PINKBACKGROUND.jpg

Have question on your custom-made Kohn Trading Co. design fine jewelry or need more information?  Contact us with the form below.

Thanks for submitting!

bottom of page